Help - FAQ

Q: What is all over print umbrella?
A: All over print umbrella means a photo can be printed on the whole umbrella.

Q: If I don’t want to use your umbrella designer software, can you help me?
A: Yes, simply send your photo(s) to us, our professional designer will do it for you. Click here for more detail.

Q: Will I receive a proof of the artwork before you print?
A: Yes, we will send the artwork to you via email for approval, production will not start before receive your email confirmation.

Q: When do I need to pay?
A: You need to pay after artwork approved, before production.

Q: What is the requirement of the photos?
A: File Format: jpg, jpeg, bmp, png, gif and tiff, Min resolution 2500 x 2500 pixels (72 ppi), at least 2MB, Max file size 8MB.

Q: Can I use images from Facebook or Instagram?
A: Images from Instagram or Facebook or other social medias are NOT encouraged to use for printing, because they are not large enough, if enlarged, quality will be very bad.

Q: What kind of umbrellas do you print on?
A: All of our umbrellas are printed on Pongee Fabric.

Q: How does Designer-Umbrella print their umbrellas?
A: All of our umbrellas are printed using large format digital printing, printed with special ink. Digital Printing allows for perfect color match and separation, can print all over the umbrella canopy, and ensures a comfortable print.

Q: What is the size of your umbrellas?
A: Diameter: 42" arc for 3 folds umbrella.

Q: Anything else about your umbrellas?
A: Ribs made by unbreakable fiberglass, Surface Washable, includes Matching Carrying Sleeve, Manual Operation, Wind Proof & Water Resistant. Black Round Plastic Handle with Wrist Strap. Please understand that the graphic between each panel, when they printed and sewn together, may be can't match perfectly. We will try our best to make every umbrella to be perfect, and work very hard to upgrade our technical from day to day.

Q: How long will it take to get my order?
A: Orders ship out 20 business days after purchase (this does not include weekends or Holidays). Our factory received the artwork and orders 12 hours after the sale, and produce the order immediately. This process from start to finish usually takes up to 20 business days. Once an order is completed, it's checked, packaged and shipped out. Depending on your method of shipment, and what country you want it shipped to, this can take a few days or several weeks. Unfortunately, the one thing we cannot control is shipping wait times. All above times are approximations and can alter due to weather, time of year, and location of destination.

Shipping can take anywhere from 2-7 weeks to 8-12 weeks depending on your location relative to major population areas. Please refer to our website policies.

Q: How much does shipping cost?
A: All of our umbrellas are shipped using Hong Kong Post or DHL. For those unfamiliar with Hong Kong shipping methods, Hong Kong Post and DHL provides the best possible price and are quite reliable.

Shipping costs vary by country and amount of umbrellas ordered. The larger your order, the more expensive it is to ship. Please understand that we're stuck using snail mail just like everyone else.

Q: Do you ship to my country?
A: Yes! And if we don't, then we'll make it so. We currently ship to over 80 countries, so chances are yours is on the list, however in the case that it isn't just email us and we'll set it all up!

Q: Can an order be cancelled?
A: An order may only be cancelled if we have not started production. Once an umbrella has been started production, we are unable to process any cancellation for that order. We apologize for any inconvenience this has caused, however once we've ordered materials we must fulfill the order entirely.

Q: Can I change the order I've just made?
A: If you want to change the artwork, only if we have not started production. Once an umbrella has been started production, we are unable to process any change for that order. Please email info@designer-umbrella.com us. Our customer services will help you.

Q: What is your return policy?
A: If there's a manufacturer's defect or if the product you've ordered is in any way incorrect, contact us and we'll give you proper instructions to return your item. We are only able to provide refunds in the form of store credits, which will be applied directly to the account used to make the initial purchase. All returns must be within 10 days from the date of receipt of order and must be unused. Please note that we make our products to order and unfortunately may not have the ability to replace your item. For further information, please contact info@designer-umbrella.com. Please refer to our website policies.

Q: Is my credit card transaction secure on your site?
A: 100% safe. We don't save any of your credit card information, and we use SSL encryption for every credit transaction. Furthermore, although you're purchasing at our site, you're actually using PayPal; one of the most trusted payment sites in the world.

Q: What Is Your Privacy Policy?
A: Designer-Umbrella will never rent, sell, or otherwise share your personal information (email, name, address, order history, credit card data) with any third party. By necessity, this agreement excludes the sharing of your name and shipping address with one of our shipping providers, Hong Kong Post/DHL, in order to ship our product to you. This agreement also excludes the transmitting of your credit card information (fully encrypted) to our credit card processor in order to process your payment. At no time is your credit card data held or retained by Designer-Umbrella. Please refer to our website policies.

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